The practical page.
Delivery times and costs across Kampala and Uganda, how you can pay, what made-to-order really means, and the warranty. One page, so nothing contradicts anything else.
All answers pending operations sign-off
Delivery
- Kampala & Wakiso
- Verify cost and days
- Upcountry
- Charged on a rate basis by distance. Verify delivery rate card
- Blanket-wrapped and insured
- Every piece travels wrapped and covered in transit. Verify what the cover includes
- Install on delivery
- Furniture is placed and levelled in the room, not left at the door.
Payments
- Mobile money
- MTN MoMo and Airtel Money.
- Card
- Visa and Mastercard.
- Bank transfer
- For project invoices and trade accounts.
- Online checkout
- Each method is supported end to end. Verify after the payment test
Made to order
- Standard lead times
- Quoted per category on the product page. Verify lead times per category
- Deposit
- Taken to start the bench. Verify deposit terms
- Changes
- Possible up to the point a piece is cut. Verify change policy
Returns & warranty
- Warranty
- One workmanship warranty covers every piece and project. Verify single reconciled policy
- Return window
- Applies to ready-made items only. Verify window
- Snags and repairs
- Send a photo and we schedule a visit. Repair before replacement, by design.